Delivery times & lifetime warranty
Each piece is carefully crafted to order. Quality jewellery takes time, and we want you to know exactly what to expect from your order.
LILY DIA PTY LTD, ABN 72 676 064 181. Last updated: October 7, 2026.
Production & delivery
We deliver worldwide with tracked, insured shipping. The estimates below are production times before dispatch from our Melbourne studio, starting once the required payment and any design approval are complete. Shipping time is additional and varies by destination. The timeframe confirmed for your particular order takes account of its design, materials and any agreed deadline.
925 sterling silver fine jewellery with moissanite
14K yellow gold-plated 925 silver with moissanite
Solid gold jewellery with moissanite
Lab-grown jewellery
Let us know before ordering if a particular date is essential. We will discuss material delays with you. Contact us promptly if a parcel is missing or arrives damaged so we can investigate and arrange an appropriate remedy. Delivery estimates and courier arrangements do not remove your consumer rights. Our terms of service explain delivery, payment and overseas import charges.
Lifetime warranty
LILY DIA PTY LTD provides a lifetime manufacturing warranty on our jewellery for the original purchaser, for as long as they own the piece. If a covered defect is confirmed, we will repair or replace the affected piece without charge. This warranty is additional to your rights and remedies under applicable law.
Warranty conditions
- Provide your receipt, order number or other reasonable proof of purchase.
- The voluntary warranty applies to the original purchaser and is not transferable.
- Annual professional inspections are recommended, rather than a condition of coverage.
- Insurance recommended for loss protection
These conditions do not limit consumer guarantees, including rights available to gift recipients. Keep the piece safe and contact us if a setting becomes loose or a problem could worsen with wear.
What's covered
- Manufacturing defects in craftsmanship
- Loose settings due to faulty construction
- Flawed metal finishes from production
- Stone or setting issues present when received
What's not covered
- Normal wear and tear (scratches, dents, plating wear)
- Damage from accidents or rough handling
- Lost stones from wear-related damage
- Damage or defects caused by repairs or changes made by other jewellers
- Loss or theft of jewellery
Examples of wear or accidental damage
- Surface scratches and small dents on metal
- Stone chips from impact or dropping
- Prong wear from daily use
- Plating fade over time
- Discolouration from perfumes or chemicals
- Corrosion from exposure to harsh substances
Making a warranty claim
Email accounts@lilydiajewellery.com with your proof of purchase, a description of the problem and photographs where available. We will assess the information and, where needed, arrange return of the piece for inspection. Contact us before sending jewellery so we can provide return instructions and discuss safe packaging and shipping.
If a manufacturing defect or consumer guarantee failure is confirmed, we cover reasonable claim and return shipping expenses, and the appropriate repair or replacement. If you have paid those expenses, email the receipts with your claim details to request reimbursement. Where the issue is outside warranty and consumer guarantees, we will quote any assessment, shipping or repair charge before you agree to it.
Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Your consumer guarantees
- For a major failure, you can choose a refund or replacement.
- You may instead keep the goods and claim compensation for their reduced value.
- For a minor failure, we can provide a free repair within a reasonable time.
- If we cannot or do not fix it within a reasonable time, further remedies apply.
- Products must be fit for their intended purpose
- Items must match their description
- Goods must be of acceptable quality
Change of mind and customer-caused damage
- Consumer guarantees do not require a return simply because you changed your mind.
- A problem caused by misuse, an accident or a third-party alteration is generally not covered.
- A fault clearly disclosed before purchase may be excluded, but unrelated faults are still assessed.
Your consumer guarantees are not limited to 30 days or to our voluntary warranty conditions. See our returns policy for assessment and remedy details.
Need help?
Questions about delivery times or warranty coverage? Contact our team for clear answers about your order or any concerns about your jewellery.
