DELIVERY, WARRANTY & RETURNS
for the exacting. the resolute. those who recognise true quality requires time. each piece crafted deliberately so your statement receives the reverence it deserves.
PRODUCTION & DELIVERY
exceptional pieces require patience. these timelines reflect our devotion to craft. never compromise.
925 STERLING SILVER FINE JEWELLERY WITH MOISSANITE
14K YELLOW GOLD-PLATED 925 SILVER WITH MOISSANITE
SOLID GOLD JEWELLERY WITH MOISSANITE
LAB-GROWN JEWELLERY
LIFETIME WARRANTY
for the legacy builders. we create heirlooms backed by lifetime protection. your boldest pieces demand enduring quality. accept nothing less.
ADDITIONAL CONDITIONS
- proof of purchase required for all warranty claims
- warranty applies only to the original purchaser
- annual professional inspections recommended
- insurance recommended for loss protection
WHAT'S COVERED
- craftsmanship defects (loose settings, flawed metal finishes)
- stone or setting issues identified at pick-up
- manufacturing defects affecting structure
- uneven settings and surface issues present at inspection
WHAT'S NOT COVERED
- normal wear and tear (scratches, dents, plating wear)
- damage from improper care or rough wear
- lost stones from wear-related damage
- unauthorised repairs or alterations
- loss or theft of jewellery
WEAR AND TEAR EXAMPLES
- surface damage to metals (scratches, dents, abrasions)
- stone damage from impact
- prong wear and movement
- plating wear over time
- metal discolouration from chemical exposure
- corrosion or pitting from harsh substances
YOUR RIGHTS
your investment stands guarded by law. beyond our warranty lies australian consumer protection. steadfast. unwavering. absolute.
MAJOR FAULT ENTITLEMENTS
- repair, replacement, or refund for significant defects
- coverage for items preventing intended use
- protection against mismatched descriptions
GUARANTEE EXCLUSIONS
- change of mind returns
- damage from improper care or accidents
- pre-informed and accepted faults
- unauthorised modifications
RETURNS & EXCHANGES
for the resolute. the purposeful. those who select with conviction. our bespoke creations embody mutual commitment to absolute excellence.
EXCHANGE ELIGIBILITY
- ready-to-wear pieces may be exchanged within 30 days if unworn and in original condition
- signature collection pieces are final sale
- custom and bespoke pieces are non-returnable
- sale items and gift cards are non-returnable
CUSTOM ORDER PROCESS
- cad designs provided within 1-2 weeks of purchase
- 3-day review period for design approval
- modifications only possible before cad approval
- cancellation fee applies before cad approval
NON-ELIGIBLE RETURNS
- items showing signs of wear or damage
- resized pieces
- incorrect size provided by customer
- quality issues that can be resolved by our craftsmen
HAVE QUESTIONS?
for the inquisitive. the thorough. those who demand clarity as flawless as their jewellery.