DELIVERY TIMES & LIFETIME WARRANTY
Each piece is carefully crafted to order. Quality jewellery takes time, and we want you to know exactly what to expect from your order.
PRODUCTION & DELIVERY
All pieces are made to order. Here's how long each type takes to create and ship.
5–7 days
925 STERLING SILVER FINE JEWELLERY WITH MOISSANITE
7–10 days
14K YELLOW GOLD-PLATED 925 SILVER WITH MOISSANITE
3 weeks
SOLID GOLD JEWELLERY WITH MOISSANITE
4–6 weeks
LAB-GROWN JEWELLERY
LIFETIME WARRANTY
We stand behind our craftsmanship with a lifetime warranty. Your jewellery is protected against manufacturing defects for as long as you own it.
WARRANTY CONDITIONS
- Proof of purchase required for all warranty claims
- Warranty applies only to the original purchaser
- Annual professional inspections recommended
- Insurance recommended for loss protection
WHAT'S COVERED
- Manufacturing defects in craftsmanship
- Loose settings due to faulty construction
- Flawed metal finishes from production
- Stone or setting issues present when received
WHAT'S NOT COVERED
- Normal wear and tear (scratches, dents, plating wear)
- Damage from accidents or rough handling
- Lost stones from wear-related damage
- Repairs or changes made by other jewellers
- Loss or theft of jewellery
EXAMPLES OF NORMAL WEAR
- Surface scratches and small dents on metal
- Stone chips from impact or dropping
- Prong wear from daily use
- Plating fade over time
- Discolouration from perfumes or chemicals
- Corrosion from exposure to harsh substances
YOUR RIGHTS
Under Australian Consumer Law, you have rights that go beyond our warranty. These protections are guaranteed by law and cannot be excluded.
YOUR CONSUMER GUARANTEES
- Right to repair, replacement, or refund for major faults
- Products must be fit for their intended purpose
- Items must match their description
- Goods must be of acceptable quality
WHAT'S NOT COVERED BY CONSUMER LAW
- Change of mind purchases
- Damage from misuse or accidents
- Faults you were told about before buying
- Damage from modifications by other jewellers
NEED HELP?
Questions about delivery times or warranty coverage? Contact our team for clear answers about your order or any concerns about your jewellery.