TERMS OF SERVICE

by accessing and using lily dia's website and services, you confirm that you have read, understood, and agree to be bound by these terms of service. if you do not agree with these terms, please do not use our services.

you represent that you are of legal age to form a binding contract in your jurisdiction.

all jewellery products offered by lily dia are subject to availability. we reserve the right to modify, discontinue, or update any product at any time without notice. prices and product specifications are subject to change.

product images and descriptions are provided for illustration purposes only and may vary slightly from the actual product due to display settings or the handcrafted nature of our jewellery.

all orders placed on our website are subject to acceptance and availability. we reserve the right to cancel or refuse any order at our discretion.

payments are processed securely through our authorized payment providers. by submitting your payment details, you warrant that you are legally entitled to use the selected payment method. you agree to provide current and accurate billing and account information.

delivery times are estimates only. lily dia is not liable for any delays caused by third-party couriers or unforeseen events. risk and title for purchased items pass to you once delivery is confirmed.

please refer to our returns policy for detailed instructions regarding returns, exchanges, and refunds. custom or personalized orders are final sale unless the item is defective.

all content on our website—including text, graphics, logos, images, designs, and jewellery designs—is the property of lily dia or our licensors and is protected by copyright, trademark, and other intellectual property laws.

you may not copy, modify, reproduce, or distribute any of our intellectual property without our express written consent.

your use of our services is governed by our privacy policy. please review the privacy policy to understand how we collect, use, and protect your personal information in compliance with australian data protection laws.

to the maximum extent permitted by law, lily dia shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use or inability to use our products and services.

we do not guarantee uninterrupted or error-free service and disclaim all warranties, whether express or implied.

you agree to indemnify, defend, and hold harmless lily dia, its directors, employees, and agents from any claims, damages, or expenses (including legal fees) arising from your breach of these terms or any applicable law.

you agree not to use our website or services for any unlawful purpose or in any manner that could damage, disable, or impair our services. you must not:

• transmit viruses, malware, or any harmful code;
• engage in activities that infringe the intellectual property rights of others;
• interfere with the security or proper functioning of the site;
• use our services for unauthorized commercial purposes.

any comments, suggestions, or feedback you provide may be used by lily dia for any purpose without obligation to you. you grant us a non-exclusive, worldwide, royalty-free license to use your submissions.

you warrant that your submissions do not violate the rights of any third party.

while we strive to maintain accurate and up-to-date information on our website, we are not responsible if any information is inaccurate, incomplete, or outdated. you agree that any reliance on such information is at your own risk.

our website may contain links to third-party websites or tools that are not owned or controlled by lily dia. we are not responsible for the content, privacy policies, or practices of these third parties.

lily dia reserves the right to modify, suspend, or terminate the service or any part of these terms at any time without notice. your continued use of our website after any changes constitutes acceptance of the new terms.

we may terminate or restrict your access if you breach any of these terms. all obligations incurred prior to termination shall survive.

these terms constitute the entire agreement between you and lily dia regarding your use of our website and services, superseding all prior agreements or representations.

if any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

these terms are governed by and construed in accordance with the laws of the state of victoria, australia. any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts located in melbourne, victoria.

in the event of a dispute, you agree to attempt to resolve the matter amicably by contacting our customer support before pursuing legal remedies.