Terms of service

By using our website or placing an order, you agree to these terms. Your order also includes the specifications and any additional conditions we agree with you in writing before accepting it. Our returns policy and delivery and warranty policy form part of these terms.

You must be legally able to enter into the purchase contract, or have a parent or guardian place the order for you.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. Those rights take priority over any conflicting term or policy.

Products and stones are subject to availability. We may update our range and prices for future orders. The price and specifications of an accepted order will not change without your agreement. Any quote is valid for the period stated in it.

Images, renders and screen colours help you visualise the piece. Small variations can occur because of display settings, stone characteristics and handcrafted production. Your jewellery must still match its description and the specifications agreed for your order. We will seek your approval before substituting a selected stone, metal or design.

Placing an order is an offer to buy. An automatic acknowledgement confirms receipt of your request; we accept the order when we confirm acceptance or begin the agreed work. We may decline an order, or cancel where reasonably necessary because of unavailable materials, a genuine pricing or technical error, suspected fraud or an inability to supply. We will contact you and refund any payment for goods or services we will not supply. Any alternative requires your agreement.

Payments are handled by our payment providers. You must be authorised to use the payment method and provide accurate billing and contact details. The checkout or invoice shows the currency, price, applicable taxes and any delivery charges.

Where we agree to a deposit arrangement, the standard deposit is 50% of the order price and the balance is due before dispatch, unless your invoice states otherwise. Requesting a deposit invoice does not itself place an order or take payment. We confirm the design, amount and payment terms before you pay. Goods remain our property until paid for in full. If a payment is overdue, we may pause work or dispatch and contact you before considering cancellation.

Change-of-mind cancellations, design approval and any applicable cancellation charges are explained in our returns policy. Deposits and cancellation charges do not limit refunds or other remedies required by law.

Production and shipping timeframes are estimates unless we expressly agree to a particular deadline. Let us know before ordering if a date is essential. We will tell you about a material delay and discuss the available options. Courier or supplier delays do not remove your rights under applicable consumer law.

Please provide an accurate delivery address and arrange to receive the parcel. Risk of loss passes when it is delivered to you or your authorised recipient, including a safe location you expressly authorise. Contact us promptly about a missing or damaged delivery so we can investigate with the carrier. Any additional delivery costs caused by an incorrect address or missed delivery will be explained before re-delivery. For overseas orders, import duties and local charges may apply unless already included in your checkout or invoice.

Our pieces are made to order and we do not offer change-of-mind returns or exchanges, including for custom, personalised and sale items. This does not affect your rights if goods are faulty, do not match their description or otherwise fail a consumer guarantee. Our returns policy explains assessment, cancellation and remedies. Our lifetime manufacturing warranty is additional to your legal rights.

We or our licensors own the rights in our website content, photographs, branding and original jewellery designs. Purchasing a piece does not transfer those intellectual property rights, unless we agree otherwise in writing.

You may browse the website and use it to shop with us. You must not reproduce or commercially use our protected content or designs without permission. Materials you supply remain yours or their owner's; you give us permission to use them to assess, design and fulfil your order, and must have the rights needed to do so.

Our privacy policy explains how we collect, use and disclose personal information when you shop, enquire or interact with us.

This section is subject to your non-excludable rights, including any entitlement to compensation under the Australian Consumer Law. To the extent permitted by law, we exclude liability for indirect or consequential loss, loss of profits and loss of business opportunity. For liability that can lawfully be limited, our total liability relating to an order is limited to the amount you paid for the goods or services giving rise to the claim.

These limitations do not apply to fraud, wilful misconduct or any liability the law prevents us from excluding or limiting. We do not guarantee uninterrupted or error-free access to the website. This does not limit our obligations for accepted orders, our express warranties or your consumer guarantees.

To the extent permitted by law, you are responsible for reasonable losses and costs we incur from third-party claims caused by your unlawful use of the website, a material breach of these terms, or materials you supply that infringe someone else's rights. Your responsibility is reduced to the extent we or others contributed to the loss. It does not cover our negligence or breach, or claims arising merely because you exercise a consumer right.

You agree not to use our website or services for any unlawful purpose or in any manner that could damage, disable, or impair our services. You must not:

• Transmit viruses, malware, or any harmful code;
• Engage in activities that infringe the intellectual property rights of others;
• Interfere with the security or proper functioning of the site;
• Use our services for unauthorized commercial purposes.

We may use suggestions and feedback to improve our products and services without paying a fee. If you agree to provide a review or testimonial for publication, you permit us to use it for that purpose, subject to any conditions agreed with you.

We may photograph or film jewellery we make for our portfolio, website and advertising. We will respect any publication timing or restrictions agreed with you, including for surprise gifts. Tell us before production if you need an embargo or have privacy concerns. We will seek permission before publishing identifying customer details, personal engravings, customer-supplied photographs or a customer story. Your personal information is handled under our privacy policy.

We aim to keep website information accurate and may correct errors. General education and care information should be read in the context of your particular jewellery. Contact us if something is unclear before ordering. Corrections do not remove your rights concerning product descriptions, representations or accepted orders.

Links to third-party websites are provided for convenience. Those sites have their own terms and privacy practices. We do not control their content, but remain responsible for our own obligations to you.

We may update these terms for future use and orders by posting a new version and date. The terms that applied when we accepted your order continue to apply to that order, unless you agree to a change or the law requires one. A policy update does not reduce an existing warranty or consumer right.

We may restrict website access where reasonably necessary to address misuse, security issues or a material breach. Any suspension of the website does not cancel accepted orders or remove obligations already owed to you.

These terms, the linked order policies and the specifications or conditions agreed in writing form your purchase agreement with us. They do not exclude liability for misleading conduct, promises we must honour or any rights provided by law.

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

These terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of its courts. This does not restrict any mandatory protections or rights to bring a claim in another jurisdiction that applies to you.

Please contact us first so we can try to resolve a concern. This does not prevent you from contacting a regulator or seeking an available legal remedy.