FREQUENTLY ASKED QUESTIONS

customise and place orders directly on our website. checkout securely. that's it. need more options? reach out through our contact form or social media for even more bespoke creations beyond the standard customisations.

we accept major credit cards (visa, mastercard, american express), paypal, shop pay, and bank transfers. all processed through partners as security-obsessed as we are. peace of mind is non-negotiable.

yes. worldwide delivery with full tracking. your piece finds its way to you, wherever you are.

masterpieces take time. 5-7 days for sterling silver with moissanite. 7-10 days for gold-plated silver. 3 weeks for solid gold. 4-6 weeks for lab-grown pieces. reach us at accounts@lilydiajewellery.com for specific timelines.

absolutely. our diamonds and moissanite are exclusively lab-grown. we know our lab scientists so well, we're invited to their birthday parties. identical brilliance, superior ethics. all the fire, none of the guilt. luxury that lets you sleep at night.

sustainability isn't an afterthought. it's our foundation. every piece crafted with eco-conscious materials and ethical production methods. our 2025 mission: carbon neutral lab-grown diamonds. we believe brilliance shouldn't cost the earth. literally.

treat your pieces like the treasures they are. warm water. mild soap. soft cloth. done. store each piece separately to prevent scratches. avoid harsh chemicals, perfumes, and lotions. remove before swimming or showering. your brilliance deserves protection. everyday luxury requires everyday care. simple as that.

9.25 on the mohs scale. second only to diamonds. exceptionally resilient for daily wear. no saving for special occasions. also perfect for travel without the worry. your moissanite can handle real life. just like you can.

30 days to decide if we've met your standards. ready-to-wear pieces welcome for exchange when returned unworn and in pristine condition. signature collection, custom, bespoke pieces are final. your bold choice deserves decisive commitment. see our full policy at lilydia.com/returns for complete details. your brilliance demands clarity.

for those who demand more from their luxury at prices that respect your standards. ethical sourcing, transparent practices, and exceptional design aren't bonuses. they're baseline. lab-grown excellence without luxury markups. backed by service as attentive as our craftsmanship. quality that's as forward-thinking as you are.

technology pioneers in new zealand and melbourne. direct access to founders who actually respond. ethical sourcing isn't marketing jargon. it's our foundation. we guide. we educate. we involve you in every decision. no jewellery speak without translation. no questions without answers. no barriers between you and exceptional craftsmanship. for those who recognise the difference between being sold to and being served. between following traditions and creating legacies.

luxury extends beyond the jewellery itself. each piece arrives double-boxed for protection, then revealed through our signature lily dia packaging. sustainable materials, meticulous presentation, and thoughtful details that elevate the entire experience. this isn't just delivery—it's a chapter of your story with us.

lab-grown diamonds and moissanite engagement rings and fine jewellery. modern designs alongside timeless classics. ethically crafted pieces for everyday wear and special occasions. all made with transparency from sourcing to finished product.

yes. we work directly with you from concept to creation. we guide you through selecting the perfect lab-grown stone, setting, metal, and design details. comprehensive support throughout the entire process to create something uniquely yours.

reach us at accounts@lilydiajewellery.com. not just assistance but collaboration. your questions deserve exceptional answers.